Faq's

Across Portugal is an officially licensed Tour Operator by Turismo de Portugal RNAVT 9862, which is the Portuguese touristic entity.
This official registration ensures our compliance with industry standards and regulations. Moreover, you can find us on various social media platforms such as Instagram, LinkedIn, and Trip Advisor. Our presence on these platforms allows you to engage with our community, read reviews from other travelers, and further validate our credibility and reputation.

Across Portugal offers two main types of travel experiences: Self-Drive and Premium packages. These distinct options cater to different preferences and travel styles. For detailed information on each package and to determine which suits you best, please visit our website.

In both the Self-Drive and Premium packages, you will be paired with a dedicated travel specialist. This specialist will work closely with you to curate and customize your trip to Portugal according to your preferences, ensuring a personalized and tailored experience.

No, Across Portugal secures highly competitive Travel Agency rates through established partnerships with various partners. This strategic collaboration ensures that our services, coupled with the special rates we negotiate, often align closely with the rates available directly online. In fact, our dedication to obtaining these advantageous rates means that, in many cases, the overall cost through our services can be notably similar or even less expensive than what you might find elsewhere.

Our programs are designed to accommodate families and travelers of all ages. When you engage with Across Portugal, you will collaborate closely with a dedicated travel specialist right from the start. This personalized approach allows us to easily tailor and customize plans and routes to suit the specific needs and preferences of your family. We aim to ensure that every member of your family enjoys the trip to its fullest. If you're traveling with children, simply provide us with their ages when submitting your travel inquiry. This information enables us to better cater to the needs of younger travelers and craft an experience that is enjoyable for every member of the family.

Across Portugal specializes in crafting tailor-made tours that align with your specific interests, ideas, and budget. To get an accurate understanding of the tour cost, please complete the travel inquiry form. We will then create a personalized proposal encompassing details such as hotels, transportation, and activities. Each plan and its corresponding price are unique, reflecting the customized nature of our services. Rest assured, we always consider your budget throughout the planning process.

Please note, all prices provided are in Euros and are inclusive of VAT.

You are welcome to book your trip to Portugal at any time. However, for travels during peak seasons, it's advisable to consider booking in advance. Last-minute bookings during high seasons might encounter availability challenges. Booking ahead not only secures your preferred arrangements but also often unlocks early booking discounts, ensuring you secure the best options and potentially save on your travel expenses.

Across Portugal offers various discounts, notably the early-booking discount, applied to your final price. Rest assured, we are committed to providing you with the best possible deal for your travel plans.

Across Portugal accepts payments via Bank Transfer or Credit Card. Both options offer secure and user-friendly transactions for your convenience.

Yes, Across Portugal allows adjustments to your travel plan based on your preferences. However, we highly recommend reviewing and approving the plan suggested by your travel specialist before confirming your trip. 

To cancel your trip, please submit a cancellation request via email to your assigned travel specialist. Our cancellation policy permits cancellations free of charge and guarantees a full refund if made up to 10 working days before your scheduled arrival.

For Corporate Events and Group Tours, please reach out to us directly at info@acrossportugal.com regarding the specific cancellation policy.

Yes, Across Portugal includes arrival and departure transfers in the final price. We prioritize offering a seamless and convenient welcome service for all travelers arriving in a foreign country.

Your Travel Plan will be accessible via a web link, allowing you to conveniently view all the documentation at any time during your trip. You can access this information using any electronic device with an internet connection.

Across Portugal is just a phone call away whenever you encounter a challenging situation. You can reach our “Travel Assistance” service for prompt support and guidance.

In case of emergency, dial 112, the European emergency number, for immediate assistance.

Check-in times can vary across accommodations in Portugal. Generally, the standard check-in window is between 3.00 PM and 4.00 PM. If you arrive earlier, most hotels provide luggage storage facilities, enabling you to explore until your room is ready. If you wish to secure an early check-in, please consult your travel specialist for guidance. Please note, early check-in options may involve payment for the previous night's stay, or it will be subject to the hotel's availability.

Portugal boasts a warm Mediterranean climate characterized by distinct wet winters. The peak tourist season spans from May to September, offering sunny weather, with July and August being the warmest months, particularly in rural areas.

During spring and winter, temperatures average around 10°C/50°F. However, visiting during these seasons has its advantages: competitive prices and fewer crowds, despite the slightly cooler weather.

Absolutely. Portugal is consistently ranked as one of the safest countries globally, as indicated by its high standing on the Global Peace Index.

If you have any complaints regarding our services, we encourage you to first reach out to us directly. Additionally, you can register your complaint at www.livroreclamacoes.pt.